FAQ and Support
We suggest you read the FAQ section below for more information before submitting a support ticket.
For detailed warranty information and coverage, please visit this page.
If you RolliTron product is not working properly, within 30 days, please contact your seller for replacement or refund. After 30 days, we will handle it.
We provide high quality products and customer service, please contact us by using the methods below.
Operation Hours: Monday - Friday, 9AM - 5PM, PST
Call us at:
Sales inquiry, Call us if you are interested in RolliTron products and want to be our distributor.
Email us at:
Customer Support, for customers who have questions about the products, or need help from the customer service
Frequently asked questions
There is a power switch located at the bottom of the RolliPet, please turn it on
When RolliPet is only powered by D batteries, it only guarantee the scheduled feeding will execute on time, other features are disabled in order to save power. If you want to use all the features of RolliPet, please connect AC adapter and WiFi.
Video and audio streams are using P2P protocol transmission, directly from Phone network to your WiFi network which RolliPet is connecting with. Our global server is mainly for DNS bindings, not for transmitting data. Besides, all the video and audio data transferring is encrypted by public-key, not accessible from 3rd party or even server administrator.
Placing the pet feeder at a corner or against a wall will help prevent knocking over.
Social media authorized login is created from official API, all information is authorized, stored and transferred by your social media account like Facebook, twitter, etc.
- Please make sure you have entered the correct password to your wireless router. Password are case-sensitive, so please ensure that you have an exact match to connect.
- Another possibility, make sure your router has the 2.4Ghz band. The RolliPet can only support this frequency.
- Please restart your wireless router and try to connect again. Sometimes a router must have a refresh to connect a new device.
- If you are using an Android device to pair, try to disable cellular data (i.e. 3G, 4G, LTE, etc.) temporarily, to prevent network switch, which causes pairing failure.